So, I was bummed out, that I had spent almost 700 bucks on it last September having a broken spring replaced, and now it was messed up again.
Last year, we replaced both springs, as they were 26 years old, It worked great for a few months, but then began giving trouble again.
As much as I hated to call the over head door company again, I do not really know much about them, and adjusting the springs 12 feet in the air seemed like a bad idea, anyway.
So this morning I called, and got some good news. The lady said their work carries a 12 moth warranty, and if its not working right, as long as the problem was not customer caused, they would fix it.
I said great, come look at it when its convenient, and we can sort it out then. I hated for them to make a special trip, as they are 60 miles one way form here.
The Lady said, they have a job in my area on Friday, and it should be a simple fix. We set up Friday as repair day.
I guess they got a call out for another job this morning that was unexpected, so I got a call at noon, saying they were sitting in my driveway, and would fix it if that was ok.
Well long story short, they guy was really nice, and good at what he did. He discovered the cable drum had worked loose, and the door was binding.
Door is fixed, works great, it took him less than and hour, and no charge. Covered under the warranty from last years work.
So it looked pretty simple what he did, and I feel a little helpless, not fixing it my self. I have no experience with these springs, and I'm not as young as I once was.
It is great to deal with a company that backs up their work. It was expensive, the first time around, but I think is was worth the cost.
Anyone work on their own doors? Looked like a good way to get hurt?
