Comfort Inn - Circleville, OH - MAJOR UPDATE

Would you mind refreshing my memory as to what your problems were? The discussion is in this thread, but the what happened does not appear to be.


My son worked as a desk clerk for a large motel a few years ago. The key cards do not have any personal information on them, but they do have a unique designator number, and the computer that activates, deactivates, etc. keeps track of each cards use. One problem is that the same card may be used by several different people on housekeeping, or on maintenance, etc. so knowing exactly who used the card at a specific time may not be possible, especially several days afterward.
 
For those unfamiliar with the situation, here's the short version...

I returned to my room on Saturday night of the Tug to find someone else's computer and suitcase in my room. My laptop had been opened, turned on and tampered with. I immediately went to the office to report this. The desk clerk followed me up to the room to verify the situation and they moved me to another room. He also supposedly locked out all key cards for that room so that the person would have to go to the desk to get back into the room. As of the time that I checked out on Sunday morning, they said no one had showed up. In later talking to the motel manager, he said that the person somehow got back into the room and collected their stuff. I filed a complaint with the corporate headquarters. The motel manager was supposed to investigate the cause of the security violation. So far I've heard nothing from him, other than the initial phone call inquiry, and it's been over a month. More than enough time to review their computer records to determine what went wrong.
 
Wow, Don, I hadn't heard of your situation until now. However, we stayed Thursday and Friday nights and checked out of our room on Saturday morning and left for home that evening after dinner. My laptop went with me to Darrell's each day, both for security purposes and in case I wanted to use it during the day. We purposely only left our clothes and toiletries in the room, nothing of much value. After hearing your story I will continue to do this.

It SOUNDS like a simple mistake of renting your room to another party and they monkeyed with your laptop. But the resolution to the problem was mishandled very badly. I've stayed there the last four times and this year was very impressed with the room. Freshly redecorated, clean and a good strong wireless signal. The only thing I didn't like was a slight tobacco smoke smell in the room where the whole section was non-smoking. I figured the bedspread possibly was in a smoking room at one time and didn't all wash out.

Keep us posted so we can decide if we go back there next year.
 
To bring those interested up to date...

I was recently contacted by the motel manager. His explanation was that the desk clerk on duty that night "made a mistake" and has since been fired. Yesterday, I paid a visit to the manager of my local Comfort Inn. I described my experience to him and asked him to comment. Because of the procedural and computer safeguards in place, he said that it was possible to make that kind of "mistake", but very unlikely. The second key would have had to have been made manually. Had it been handled as a new check-in, the computer would have disabled my key. Bottom line is that I'm not buying the Circleville manager's explanation. I'll be staying at the Holiday Inn Express next year.
 
You must log in or register to reply here.
Back
Top