Song wrote:But all companies should try and not sell items that are of shoddy workman ship. It leaves a bad mark on them in the minds of buyers no matter how much patience they have.
I will bet you $100 (no kidding) that Steiner DOES "try and not sell items that are of shoddy workmanship". There are truly very few "crooked" sellers out there, and most of them are outed and put out of business, especially on a forum with this kind of participation. We've all bought something defective before, and it is frustrating. But it seems to be a fact of life, and I suggest we have to give the seller an honest chance to make it right. Looks like Steiner is doing that for you.
I work for Michelin tire, which I know you run on your vehicle (Thanks!), and occasionally (very occasionally), even we have something less than first quality get out. Don't tell anyone I admitted to that. My point is, we are definitely trying to be certain no shoddy workmanship gets past us, but even with our best efforts, stuff happens.
Work with Steiner, let them know your expectations weren't met (in a professional way), and don't be afraid to tell them what it will take to make you happy (but be realistic about it)! They may surprise you!