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My first & bad Steiner order experience
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- 10+ Years
My first & bad Steiner order experience
I ordered some small items from Steiner Tractor Parts. I ordered 3 head light gaskets for the SA and one (to test) head light reflector. The 3 gaskets are just what I wanted. The reflector came spotty and dirty. I used a dry terry cloth to remove the smudges and the reflective material came of of the reflector and on my hand and the cloth.
Very disappointed with the reflector purchase so anyone looking for them do not get the Steiner ones. I emailed them about this reflector. I don't expect them to take care of it but they'll know it was junk when it arrived.
Part #ABC320
Very disappointed with the reflector purchase so anyone looking for them do not get the Steiner ones. I emailed them about this reflector. I don't expect them to take care of it but they'll know it was junk when it arrived.
Part #ABC320
- John *.?-!.* cub owner
- Cub Pro
- Posts: 23701
- Joined: Sun Feb 02, 2003 2:09 pm
- Zip Code: 63664
- Tractors Owned: 47, 48, 49 cub plus Wagner loader & other attachments. 41 Farmall H.
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Re: My first & bad Steiner order experience
I had a similar happening with H muffler. didn't fit properly, and I emailed them twice. no reply.
If you are not part of the solution,
you are part of the problem!!!
you are part of the problem!!!
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- 10+ Years
Re: My first & bad Steiner order experience
John *.?-!.* cub owner wrote:I had a similar happening with H muffler. didn't fit properly, and I emailed them twice. no reply.
That will be my last order from them and I'll tell everyone I can find to avoid them because they sell junk.
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- Team Cub
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Re: My first & bad Steiner order experience
Terry, Just looked at their website. http://www.steinertractor.com/warranty.aspx They have a 30 day return policy. You might want to follow up on that and try to get some bucks back. If you paid by credit card, you might also want to notify them that there is a dispute underway.
Bob
Bob
"We don't need to think more,
we need to think differently."
-Albert Einstein
we need to think differently."
-Albert Einstein
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- 10+ Years
Re: My first & bad Steiner order experience
Bob McCarty wrote:Terry, Just looked at their website. http://www.steinertractor.com/warranty.aspx They have a 30 day return policy. You might want to follow up on that and try to get some bucks back. If you paid by credit card, you might also want to notify them that there is a dispute underway.
Bob
Well guess what....
*Electrical Parts Policy:
Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on electrical parts.
So go figure!
Everyone on here watch what you order from this joint.
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- 10+ Years
Re: My first & bad Steiner order experience
I got this email from them
Maybe I spoke too soon!
TERRY,
WE ARE SENDING YOU OUR A ABC320 AT NO CHARGE TO YOU.
WE CHECKED THE PARTS AND FOUND THAT NONE OF THEM ARE PEELING AS YOU DESCRIBED IN YOUR LETTER. YOU WILL NEED TO USE GLOVES TO PUT THE PART ON SO YOU DON’T IT CAUSES THE PART TO TARNISH. I AM ALSO SENDING A GIFT YOU LET YOU KNOW I AM SORRY FOR THE PROBLEM WITH BEING A FIRST TIME CUSTOMER.
THANK YOU
PATTI PIERCE
patti@steinertractor.com
STEINER TRACTOR PARTS
1660 SOUTH M-13
LENNON MI 48449
810-621-3000
Fax: 810-621-3099
Maybe I spoke too soon!
- Bigdog
- Team Cub Mentor
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Re: My first & bad Steiner order experience
Patience is an acquired virtue...........
Bigdog
If you can't fix it with a hammer, you've got an electrical problem.
My wife says I don't listen to her. - - - - - - - - Or something like that!
http://www.cubtug.com
If you can't fix it with a hammer, you've got an electrical problem.
My wife says I don't listen to her. - - - - - - - - Or something like that!
http://www.cubtug.com
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- 10+ Years
Re: My first & bad Steiner order experience
Bigdog wrote:Patience is an acquired virtue...........
Very much it is and I am so glad I have tons of patience.
First time was a no and I dropped it at that. The email came out of no where and I wasn't expecting it. That's lagniappe.
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- 10+ Years
- Posts: 3034
- Joined: Wed May 31, 2006 12:09 pm
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Re: My first & bad Steiner order experience
Song wrote:Bigdog wrote:Patience is an acquired virtue...........
Very much it is and I am so glad I have tons of patience.
First time was a no and I dropped it at that. The email came out of no where and I wasn't expecting it. That's lagniappe.
Good for you I'm still waiting for that email from JP on the cracked block I was sold
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- 10+ Years
Re: My first & bad Steiner order experience
Bill E Bob wrote:Good for you I'm still waiting for that email from JP on the cracked block I was sold
Whew, that's a lot worse than some reflective material rubbing off
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- Team Cub Mentor
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- 10+ Years
- Posts: 3034
- Joined: Wed May 31, 2006 12:09 pm
- Zip Code: 74070
- Circle of Safety: Y
- Location: OK, Skiatook
Re: My first & bad Steiner order experience
You can see it next to the mag cap on the block. (water leak)
- Dusti Snider
- 10+ Years
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- Tractors Owned: 1951 Farmall "M" - Restored
1949 Farmall Cub - Original "Blue Ribbon Reconditioned"
1953 Farmall Super AI
1934 Farmall F-12
1929 Farmall Regular
1956 Ford 640
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- Location: Mercer County, West Virginia
Re: My first & bad Steiner order experience
I bought several hundred dollars worth of parts from Steiner for the JD I done last winter, a few for our Ford and some for my M with more to follow. I've had a couple issues but they've ALWAYS stepped up to the plate and made it right and then some. Good people...and a great resource for tractor enthusiasts of all colors. Big Dog is right, patience is a virture.
Dusti
Dusti
Member IHCC Chapter 37 & 42 - North Carolina
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- 10+ Years
Re: My first & bad Steiner order experience
But all companies should try and not sell items that are of shoddy workman ship. It leaves a bad mark on them in the minds of buyers no matter how much patience they have.
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