My first & bad Steiner order experience

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My first & bad Steiner order experience

Postby Song » Mon Feb 22, 2010 8:53 pm

I ordered some small items from Steiner Tractor Parts. I ordered 3 head light gaskets for the SA and one (to test) head light reflector. The 3 gaskets are just what I wanted. The reflector came spotty and dirty. I used a dry terry cloth to remove the smudges and the reflective material came of of the reflector and on my hand and the cloth.

Very disappointed with the reflector purchase so anyone looking for them do not get the Steiner ones. I emailed them about this reflector. I don't expect them to take care of it but they'll know it was junk when it arrived.

Image
Part #ABC320
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Re: My first & bad Steiner order experience

Postby John *.?-!.* cub owner » Mon Feb 22, 2010 10:34 pm

I had a similar happening with H muffler. didn't fit properly, and I emailed them twice. no reply.
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Re: My first & bad Steiner order experience

Postby Song » Tue Feb 23, 2010 11:32 am

John *.?-!.* cub owner wrote:I had a similar happening with H muffler. didn't fit properly, and I emailed them twice. no reply.


That will be my last order from them and I'll tell everyone I can find to avoid them because they sell junk.
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Re: My first & bad Steiner order experience

Postby Bob McCarty » Tue Feb 23, 2010 11:48 am

Terry, Just looked at their website. http://www.steinertractor.com/warranty.aspx They have a 30 day return policy. You might want to follow up on that and try to get some bucks back. If you paid by credit card, you might also want to notify them that there is a dispute underway.

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Re: My first & bad Steiner order experience

Postby Song » Tue Feb 23, 2010 3:19 pm

Bob McCarty wrote:Terry, Just looked at their website. http://www.steinertractor.com/warranty.aspx They have a 30 day return policy. You might want to follow up on that and try to get some bucks back. If you paid by credit card, you might also want to notify them that there is a dispute underway.

Bob


Well guess what....

*Electrical Parts Policy:
Steiner Tractor Parts, Inc. does not accept returns for exchange, refund, or credit on electrical parts.


So go figure!

Everyone on here watch what you order from this joint.
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Re: My first & bad Steiner order experience

Postby Song » Tue Feb 23, 2010 5:03 pm

I got this email from them

TERRY,

WE ARE SENDING YOU OUR A ABC320 AT NO CHARGE TO YOU.

WE CHECKED THE PARTS AND FOUND THAT NONE OF THEM ARE PEELING AS YOU DESCRIBED IN YOUR LETTER. YOU WILL NEED TO USE GLOVES TO PUT THE PART ON SO YOU DON’T IT CAUSES THE PART TO TARNISH. I AM ALSO SENDING A GIFT YOU LET YOU KNOW I AM SORRY FOR THE PROBLEM WITH BEING A FIRST TIME CUSTOMER.

THANK YOU

PATTI PIERCE
patti@steinertractor.com
STEINER TRACTOR PARTS
1660 SOUTH M-13
LENNON MI 48449
810-621-3000
Fax: 810-621-3099


Maybe I spoke too soon!
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Re: My first & bad Steiner order experience

Postby Bigdog » Tue Feb 23, 2010 5:59 pm

Patience is an acquired virtue...........
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Re: My first & bad Steiner order experience

Postby Song » Tue Feb 23, 2010 6:04 pm

Bigdog wrote:Patience is an acquired virtue...........


Very much it is and I am so glad I have tons of patience.
First time was a no and I dropped it at that. The email came out of no where and I wasn't expecting it. That's lagniappe.
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Re: My first & bad Steiner order experience

Postby Bill E Bob » Tue Feb 23, 2010 8:31 pm

Song wrote:
Bigdog wrote:Patience is an acquired virtue...........


Very much it is and I am so glad I have tons of patience.
First time was a no and I dropped it at that. The email came out of no where and I wasn't expecting it. That's lagniappe.


Good for you :!: I'm still waiting for that email from JP on the cracked block I was sold :twisted:
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Re: My first & bad Steiner order experience

Postby Song » Tue Feb 23, 2010 8:33 pm

Bill E Bob wrote:Good for you :!: I'm still waiting for that email from JP on the cracked block I was sold :twisted:


Whew, that's a lot worse than some reflective material rubbing off
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Re: My first & bad Steiner order experience

Postby Eugene » Tue Feb 23, 2010 9:23 pm

Post a picture of the crack.
I have an excuse. CRS.
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Re: My first & bad Steiner order experience

Postby Bill E Bob » Wed Feb 24, 2010 7:34 am

You can see it next to the mag cap on the block. (water leak)
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Re: My first & bad Steiner order experience

Postby Song » Wed Feb 24, 2010 8:27 am

Dang that is a good sized one
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Re: My first & bad Steiner order experience

Postby Dusti Snider » Thu Feb 25, 2010 8:59 am

I bought several hundred dollars worth of parts from Steiner for the JD I done last winter, a few for our Ford and some for my M with more to follow. I've had a couple issues but they've ALWAYS stepped up to the plate and made it right and then some. Good people...and a great resource for tractor enthusiasts of all colors. Big Dog is right, patience is a virture.

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Re: My first & bad Steiner order experience

Postby Song » Thu Feb 25, 2010 9:04 am

But all companies should try and not sell items that are of shoddy workman ship. It leaves a bad mark on them in the minds of buyers no matter how much patience they have.
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