A Gold Star for Miller Tire
Posted: Sat Apr 17, 2004 7:04 am
Back in February, I ordered a turf tire/wheel combo from Miller Tire, not an insignificant investment to say the least. The tires arrived promptly, but I didn't install them until a couple of weeks ago. Of course, before installing them I painted them silver. Well, wouldn't you know it, they didn't fit. AFter grumbling to myself about mail-order purchases, I tried hammering on the lug receivers to "modify" them to fit, no good. So here I am, painted rims, one with slight "modifications," and they don't fit. Well, I finally did what I should have done first, I gave 'em a call. After listening to my story, the fellow on the line said it was their mistake, and they'd make good on it. "Well, they've been painted silver...", I ventured. "Nope, no problem," he said. "Er, I even hammered on one just a bit......" I cringed to myself. "No, it was our mistake, we'll make good on it," he said. They then sent the correct set of rims via UPS, and I had a friend change the tires over to the new rims. I then called Miller Tire and they had UPS pick up the incorrect rims at my house. I just checked my credit card statement online a few minutes ago and Miller Tire has credited me the full amount for the improper rims IN SPITE of my "modifications."
This is nothing less than outstanding service, and you can rest assured that Miller Tire will be fulfilling any future wheel/tire needs (if they'll have me!).
This is nothing less than outstanding service, and you can rest assured that Miller Tire will be fulfilling any future wheel/tire needs (if they'll have me!).